The Room Place

I hate that I purchased my bedroom set through the room place, first off the saleman gave me the wrong payments mothly, i set up two years of reaccuring payments only to find out t...

We bought living room/dining room set and bought warranty. The couch cord has broke twice now and to have them come out to replace it is impossible. Their customer service has been...

We purchased Leather Sofa, Kitchen furniture, Bedroom furniture from room place in April, 2009. Now the leather is wearing out, and we called room place to get some repair done on ...

My husband and I ordered furniture from The Room Place in August of 2011 which we never received. We were called two months later and told the furniture was discontinued and we ne...

Dear Room Place, My husband and I purchased furniture back in October 2011 at The Room Place location in Rockford Illinois. A couch, loveseat, two chairs along with ...

I've had an absolutely terrible experience with The Room Place. Actually, it is very similar to Mr. Deering's experience below. My husband and I ordered furniture on Decemb...

My experience with the Room Place has been a complete disaster from the start. I purchased a dinette at the Elston Avenue store in Chicago on November 19th. I was promised that my ...

I purchased a leather sofa 11/09/2008 and leather sofa protection (extra $$$, 5 yr warranty). 11/2011 the arm covers are cracking and the Room Place refuses to fix/replace them. ...

I am very disappointed with the warranty and quality of product that was sold to me by The Room Place. I purchased a couch and love seat along with some bedroom furniture in Jun...

We ordered a kitchen table for our new house, 4 weeks before our estimated move in day. We were moving from a small house and did not have a kitchen table. Five days before our del...

This is the second time this has happened to us in the last three years in purchases made at the Room Place. A little background; on 2/21/2010 we went to the Vernon Hills, IL Room...

In September of 2010, we bought $3000 worth of furniture. A bedroom Dresser/Mirror, A matching Chest and a sectional and coctail ottomen. We purchased the exteneded warranty for al...

We purchases 2 recliners and were told they would be here in 3 weeks. On the day of the delvery to the store we called to make sure they were there so we could pick them up. They...

My husband and I purchased a sectional less than a year ago and were told by the salesman to purchase the extended warranty because "the couch would be replaced entirely if damage ...

Me and my fiance were looking to buy new living room furniture in the near future, and sectional from Room Place was among 2-3 we were thinking about. His credit is not that great ...

I ordered a living room and dining room set in June 2011. I should have seen the red flags and cancelled the entire order. The delivery was wrong from the start. Now I have a dinin...

I placed order in June for dining set,and was told it would be delivered in July.which was wrong,that was ok,but now when i called to check status on one bothered to tell me that t...

In September my parents and I had went into The Room Place to look around. During our visit I fell in love with a bedroom suite. In October my parents decided that they were going ...

Orderd on May 4, 2011. A livingroom set & a bedroom set. Told would get it TWO days later, except the recline cuz was backordered. Two day later, they show up with POWER furniture...

Went and bought furniture, a week later i get a paper from assurant solutions that i signed up for a 10k life insurance policy. this is such a huge scam. ive been calling all numbe...

I bought my very 1st living room set from Harlem. I bought what I thought was the extended 5 year warranty. Within 2 years of owning the set, the couch frame broke from a knot in t...

I puchaced a reclining couch, the seams dividing one back cushion into three parts came out and looks like one big sloppy cushion.i have 2 months left on warranty, service person ...

I purchased a leather sectional and the "warranty" from The Room Place a little over a year ago and when after noticing that a seam between the leather and stretchy fabric had come...

Bad construction, Bad service, just all around horrible material and service, I purchased a bedroom set from them inside a month the bed rail broke and now I have to wait 1 week be...

My husband and I purchased a living room from The room place in Lombard,IL a couple of weeks ago and were very disappointed with the room places customer service. We called the sto...

We bought the cindy crawford addition bed 2009, and after a few months it would squeak like nails on chalk board. servicemen and delivery men did delver a new (box spring) but each...

I purchased a extended warranty for a couch I bought ONLY 3 years ago from the room place. I have 4 kids, me and my husband. We use our furniture EVERY day. I guess because we d...

The Room Place delivered our furniture and it wasn't in great shape. I made 4 appointments (one per week) and no one ever showed up or even called. Finally I called the store manag...

Where do I begin. I bought my living room furniture and 3 bedroom sets from the room place.2 of the bedroom sets were for kids, one who just turned 2 and the other who just turned ...

There is a reason Sergio is an assistant manager. No customer interaction skills. Very rude and has no regard for building business. I suggest a shift review. Would not listen ...