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We purchased a sectional November 2016 at the Castleton Indiana location. January 2017 I reported one of the recliner handles broke. A couple days later a guy came out and said it would be 5-6 weeks to repair. After 6 weeks I was told it was actually 15-18 weeks to...
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#1049175
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So we bought a sectional with the extended coverage. The store manager said buying that extended coverage will cover anything that could go wrong with your sectional, just excludes anything done intentionally. We called that phone number and had one of their...
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1.4
#1041639
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Don't listen to what they tell you inside the store. These are dishonest people. I Paid more than 300 dollars for a useless warranty. When a problem happened, they refused to fix a cut in the sofa because of a line written on the back of the warranty agreement. But...
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1.0
I didn't like
  • Customer service
  • Liars and dishonest
#1005129
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The Room Place Maxim Leather Furniture Set Review

The Room Place
#1016341
2.0
I Bought a warranty on my 5000 dollar sofa and loves eat and the motor broke on my sofa, this was back in October 2016. I am still waiting for the replacement and every time I call they give me a different date. I am livid with them and they could care less.
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Short Review for January 25, 2017, Other

The Room Place
#997349
1.7
DON'T BUY FROM THE ROOM PLACE!!!!!!!
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Furniture Set Review

The Room Place
#993704
Ripoff customers by trick and fraud. They encouraged me to buy some stuffs with no interest rates for 2 years but after 6 months start to charge me finance charges every month.
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The Room Place Customer Care Review

The Room Place
#980267
I was suppose to receive a call on monday about the time a service rep was coming out . I was told they are coming out to day i made appt. Never got a call, need my mattress replaced. 630-923-2968 what is the problem??
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In making a long story short, we had a delivery of king side bed with headboard in October, 2016. We noticed the bed was damaged in January, 2017. First phone call to customer service told me that they did not have parts available. As a courtesy, a replacement bed...
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1.5
Product
I liked
  • Style of bed i received
  • What i got at 1st
I didn't like
  • Customer service
#996526
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It has been just 2 years 10 months since I bought a brand new IRMA 6 PC dining set with 5 year protection plan. And, the bench fabric is already bursting at the seams. I called the Warranty department and they said it is a manufacturing quality defect and hence it is...
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#993872
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I put furniture in lay-way (June 2016) while I was building a new house. I asked how much notice they needed to deliver, I was told two weeks notice and they could get it delivered. As soon as I received a closed date from the builder (Dec 20, 2017) I went to set up...
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1.0
Product
#985806
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The Room Place Platinum Fabric Sofa Review
The Room Place Platinum Fabric Sofa Review
The Room Place Platinum Fabric Sofa Review
I purchased a sectional I believe in march 2016. Something in the back of the sofa broke within months, they sent out a repair man he fixed it. But that didn't last long, it's broken again. My cushions are terrible it feels like I've had this set for 10 years. I really...
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1.2
#983506
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First let me say that if I could rate this place 0 stars, I would. Welcome to the Junk Shop! I NEVER EVER GO BUY FURNITURE OR MATRESS FROM THE ROOM PLACE IN LOMBARD THE MANAGER NAME LUIS HE WAS RUDE HE DO'NT KNOW HOW TO TALKED TO THE GUEST ,HE WAS RACIEST HE WAS NICE...
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#977491
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The service tech response was quick to come out but Guardian Protection is NOT a reliable service. Repair part for an armless leather recliner has been on order since July. They say it is being shipped from "Overseas" . Does that take 6 months? Better get a new...
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1.5
#972445
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The roomplace does not stand by their product. I have given the run around about my broken bed. I was told to contact the manufacturer and was given a number to a retail store. I was also told to email corporate and was given an email address that does not work. The...
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Anonymous
Diana

What is the email address they gave you? My couch is peeling and I've only owned the furniture for 2 years. I went in to the actual store and they gave me a sheet of paper w...

1.6
#964593
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