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Once again I've been scammed. Why do I keep going back. Over the last 10 years I have bought furniture from The Room Place for every room in my house and I have NEVER had a purchase that has gone smoothly or without difficulties, misinformation or just plain lied to. I...
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Anonymous
William

Extended warranties are not necessary for furniture.Under very few circumstances are they even marginally honored and I've never even heard rumors of a refund.

1.8
#1144023
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I purchased my sectional with 5 year warranty in total around $5,500 . I then called Guardian the extended warranty people and they proceeded to tell me only structural damage is covered. i will be posting pictures where you can clearly see the pillows on the back of...
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1.0
#1120395
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The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
We purchased our sectional in November! We should have known from the beginning there would be problems after 4 different delivery dates were changed. After $4000 and 18 months of owning this "quality" furniture, the springs are broken, making the seat sag, and springs...
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1.6
Product
#1085378
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The Room Place - Bad service at warehouse and furniture bad condition

The Room Place
#1133747
1.0
Details
I bought sofa sleeper for $750 and was ripped they said couldn't help me and no refund or store credit even exchange it for another one managers at warehouse so rude don't buy there no recommended anymore bro my friends and family Don't buy at the room place
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money

The Room Place Protection Plan Review

The Room Place
#1016341
2.0
Details
I Bought a warranty on my 5000 dollar sofa and loves eat and the motor broke on my sofa, this was back in October 2016. I am still waiting for the replacement and every time I call they give me a different date. I am livid with them and they could care less.
Comment
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Delivery Service
Price Affordability
Reliability
Staff
Style and Design
Value for money
Website

Short Review on January 25, 2017

The Room Place
#997349
1.7
Details
DON'T BUY FROM THE ROOM PLACE!!!!!!!
Comment
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Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty

Furniture Set Review

The Room Place
#993704
Ripoff customers by trick and fraud. They encouraged me to buy some stuffs with no interest rates for 2 years but after 6 months start to charge me finance charges every month.
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I purchased a sofa from the room place 6 months back first time delivery they gave me a defect sofa after 2 weeks they changed and later after it started getting worn out and quality was super cheap bad i pad 1100 $ for sofa but after a months only it started looking...
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1.0
#1082262
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We purchased a sectional November 2016 at the Castleton Indiana location. January 2017 I reported one of the recliner handles broke. A couple days later a guy came out and said it would be 5-6 weeks to repair. After 6 weeks I was told it was actually 15-18 weeks to...
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#1049175
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So we bought a sectional with the extended coverage. The store manager said buying that extended coverage will cover anything that could go wrong with your sectional, just excludes anything done intentionally. We called that phone number and had one of their...
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1.4
#1041639
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Don't listen to what they tell you inside the store. These are dishonest people. I Paid more than 300 dollars for a useless warranty. When a problem happened, they refused to fix a cut in the sofa because of a line written on the back of the warranty agreement. But...
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1.0
I didn't like
  • Liars and dishonest
  • Customer service
#1005129
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In making a long story short, we had a delivery of king side bed with headboard in October, 2016. We noticed the bed was damaged in January, 2017. First phone call to customer service told me that they did not have parts available. As a courtesy, a replacement bed...
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1.5
Product
I liked
  • What i got at 1st
  • Style of bed i received
I didn't like
  • Customer service
#996526
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It has been just 2 years 10 months since I bought a brand new IRMA 6 PC dining set with 5 year protection plan. And, the bench fabric is already bursting at the seams. I called the Warranty department and they said it is a manufacturing quality defect and hence it is...
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#993872
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I put furniture in lay-way (June 2016) while I was building a new house. I asked how much notice they needed to deliver, I was told two weeks notice and they could get it delivered. As soon as I received a closed date from the builder (Dec 20, 2017) I went to set up...
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1.0
Product
#985806
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