filters
state:
Show
city:
Show
product:
Show
The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
The Room Place - They sold me junk!!!!
We purchased our sectional in November! We should have known from the beginning there would be problems after 4 different delivery dates were changed. After $4000 and 18 months of owning this "quality" furniture, the springs are broken, making the seat sag, and springs...
Read more
1.6
Product
#1085378
Reply to reviews
I purchased a sofa from the room place 6 months back first time delivery they gave me a defect sofa after 2 weeks they changed and later after it started getting worn out and quality was super cheap bad i pad 1100 $ for sofa but after a months only it started looking...
Read more
1.0
#1082262
Reply to reviews
We purchased a sectional November 2016 at the Castleton Indiana location. January 2017 I reported one of the recliner handles broke. A couple days later a guy came out and said it would be 5-6 weeks to repair. After 6 weeks I was told it was actually 15-18 weeks to...
Read more
#1049175
Reply to reviews

The Room Place Protection Plan Review

The Room Place
#1016341
2.0
Details
I Bought a warranty on my 5000 dollar sofa and loves eat and the motor broke on my sofa, this was back in October 2016. I am still waiting for the replacement and every time I call they give me a different date. I am livid with them and they could care less.
Comment
Show
Delivery Service
Price Affordability
Reliability
Staff
Style and Design
Value for money
Website

Short Review on January 25, 2017

The Room Place
#997349
1.7
Details
DON'T BUY FROM THE ROOM PLACE!!!!!!!
Comment
Show
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty

Furniture Set Review

The Room Place
#993704
Ripoff customers by trick and fraud. They encouraged me to buy some stuffs with no interest rates for 2 years but after 6 months start to charge me finance charges every month.
Comment
Show

The Room Place Customer Care Review

The Room Place
#980267
I was suppose to receive a call on monday about the time a service rep was coming out . I was told they are coming out to day i made appt. Never got a call, need my mattress replaced. 630-923-2968 what is the problem??
Comment
Show
So we bought a sectional with the extended coverage. The store manager said buying that extended coverage will cover anything that could go wrong with your sectional, just excludes anything done intentionally. We called that phone number and had one of their...
Read more
1.4
#1041639
Reply to reviews
Don't listen to what they tell you inside the store. These are dishonest people. I Paid more than 300 dollars for a useless warranty. When a problem happened, they refused to fix a cut in the sofa because of a line written on the back of the warranty agreement. But...
Read more
1.0
I didn't like
  • Liars and dishonest
  • Customer service
#1005129
Reply to reviews
In making a long story short, we had a delivery of king side bed with headboard in October, 2016. We noticed the bed was damaged in January, 2017. First phone call to customer service told me that they did not have parts available. As a courtesy, a replacement bed...
Read more
1.5
Product
I liked
  • Style of bed i received
  • What i got at 1st
I didn't like
  • Customer service
#996526
Reply to reviews
It has been just 2 years 10 months since I bought a brand new IRMA 6 PC dining set with 5 year protection plan. And, the bench fabric is already bursting at the seams. I called the Warranty department and they said it is a manufacturing quality defect and hence it is...
Read more
#993872
Reply to reviews
I put furniture in lay-way (June 2016) while I was building a new house. I asked how much notice they needed to deliver, I was told two weeks notice and they could get it delivered. As soon as I received a closed date from the builder (Dec 20, 2017) I went to set up...
Read more
1.0
Product
#985806
Reply to reviews
The Room Place - Platinum Fabric Sofa Review
The Room Place - Platinum Fabric Sofa Review
The Room Place - Platinum Fabric Sofa Review
I purchased a sectional I believe in march 2016. Something in the back of the sofa broke within months, they sent out a repair man he fixed it. But that didn't last long, it's broken again. My cushions are terrible it feels like I've had this set for 10 years. I really...
Read more
1.2
#983506
Reply to reviews
First let me say that if I could rate this place 0 stars, I would. Welcome to the Junk Shop! I NEVER EVER GO BUY FURNITURE OR MATRESS FROM THE ROOM PLACE IN LOMBARD THE MANAGER NAME LUIS HE WAS RUDE HE DO'NT KNOW HOW TO TALKED TO THE GUEST ,HE WAS RACIEST HE WAS NICE...
Read more
#977491
Reply to reviews