Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

It has been 4 months since we ordered our couch that came with a free matching recliner. We chose to wait about 3 weeks for our delivery to come all together, they had said parts were out of stock.

3 weeks later we only get the couch and not the recliner or rug, we were told it was still out of stock and it would be in in 2 weeks. Lets just say, we have had over 5 different phone calls from the room place pushing back our delivery of both the rug and the recliner. About 2 1/2 months into waiting we finally cancel the rug purchase and tell them to forget out it. Now 4 months later we still don't have our recliner.

All they tell us is that they warehouse didn't have enough in stock to support the free recliner sale and we would have to wait. Its just ridiculous. Every time we ask to speak to a manager about it they say they can't do anything. Sure we could cancel it, but it is free.

My husband is convinced the room place offers free items, that they cannot provide in a timely manner so they get you into the store to buy. What a scam.

Product or Service Mentioned: The Room Place Shipping Service.

Reason of review: Problem with delivery.

Preferred solution: Price reduction.

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