La Salle, Illinois
Not resolved
1.8
Details
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
0 comments

We waited 5 months for a part to our sofa. No one would ever give me an update in all of that time.

I called several times and they would say the same thing about the estimated time of arrival. When I pointed out the time has exceeded by 3 months she had answer for me.

Also there was several issues of false advertising. We qualified for $10,000 instantly when we applied for credit.

We were suppose to get 5 years and a choice of free furniture or a TV. We received 12 months with interest. We received no TV. They said we did not qualify then they said I read the info wrong.

Worst place I have ever dealt with.

And no one ever called to say they were sorry. We spent $3000.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Price reduction.

I didn't like: Customer service.

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