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Bed Bugs in Grandeur mattress. A $1200 mattress.

I Called the Merrillville location and spoke with Jason the sales guy. Oh that never happens; he forwarded me to headquarters in Illinois. They said that my mattress was made the day before delivery and they shoot air into the mattress. BULL! I called back and the wait time on the phone is 25 minutes +++. They must have so many complaints and not enough people to handle the calls. Sent 3 emails and no response. Horrible company.

No one called to confirm delivery time. Delivery guys don't speak English and show up in an un marked truck.

Reason of review: Poor customer service.

Monetary Loss: $5000.

Preferred solution: Full refund.

The Room Place Cons: Had no solution to the issu.

Location: Merrillville, Indiana

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Guest

The roomplace states they have never had bed bugs neither have their delivery service company. i believe the bugs came from them.

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