The Room Place Phone Numbers and Emails

  • (630) 783-8000
  • (630) 785-6640

The Room Place Email:

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Contact Information

The Room Place Website:

The Room Place Help Center:

Corporate Office Address:

The Room Place
1000-46 N Rohwling Rd
Lombard, Illinois 60148
United States

Other Info (opening hours):

Hours:

Monday-Friday: 9AM - 8PM Central Time

Saturday: 9AM - 6PM

Sunday: Closed

More contact details

The Room Place Rating Based on 103 Reviews

Rating details

1.7
more details
Customer service
Diversity of Products or Services
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is The Room Place's Customer Service?

Bryant Ovk
Bryant Ovk
Feels Disappointed | May 26, 2023

Not pleased with the warranty had a chair one year and one month the springs start coming out and I'm the only one in my home. No replacement or nothing so disappointed

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Merary Nqt
Merary Nqt
Feels Neutral | Apr 11, 2023

La persona que me atendió la última ves que llame fue valeria muy amable y resolvió todas mis dudas etenido muchos problemas para hacer mis pagos

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Alicja Ebg
Alicja Ebg
Feels Disappointed | Dec 15, 2022

I just purchased this new livingroom set. Sofa, loveseat, recliner, lamps, rugs,etc.
I called to have the loveseat replaced because totally defective. I still have not had it replaced since I called a week ago. Frustrated!!!

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Summary of The Room Place Customer Service Calls

105 TOTAL
CALLS
04:35 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Room Place?

Request for Information Question:

  • “I need help purchasing a foundation/box spring”
  • “I have a question”
  • “Reschedule appt. To Exchange loveseat we purchased purchased”

Payments and Charges Question:

  • “Pay my bill”
  • “Extra charge”
  • “Billing”

Product/ Service Question:

  • “Damage item”
  • “Defective couch”
  • “Broken couch”

Shipping and Delivery Question:

  • “Delivery question”
  • “Issue with delivery”
  • “Where is my order”

Cards Question:

  • “Credit card information”
  • “To see if I was approve for a card”
  • “Credit card”

Return/ Replace Question:

  • “Return”

Staff Question:

  • “Pitiful Customer Service and the refund policy is not posted so I'm waiting for weeks for a cash refund. My prayers are the place to either give better service or shut down.”

Activation/ Cancellation Question:

  • “Cancel project”

Other Question:

  • “Hacer un pago”
  • “Sales”
  • “Place an order”

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