The service tech response was quick to come out but Guardian Protection is NOT a reliable service. Repair part for an armless leather recliner has been on order since July.
They say it is being shipped from "Overseas" . Does that take 6 months? Better get a new shipping service. Also a Cindy Crawford sofa set that the seat support staples came out.
But that is not covered under the protection plan. Give me a break!!! Guardian says its up to the store and the store says it is Guardians responsibility.
To much back and forth and still no repair. Not a good place to buy furniture.
This reviewer shared experience about warranty issue and wants this business to offer any options to resolve the issue as the author lost $800. The author is overall dissatisfied with The Room Place. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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