Not resolved
1.5
Details
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
0 comments

The service tech response was quick to come out but Guardian Protection is NOT a reliable service. Repair part for an armless leather recliner has been on order since July.

They say it is being shipped from "Overseas" . Does that take 6 months? Better get a new shipping service. Also a Cindy Crawford sofa set that the seat support staples came out.

But that is not covered under the protection plan. Give me a break!!! Guardian says its up to the store and the store says it is Guardians responsibility.

To much back and forth and still no repair. Not a good place to buy furniture.

Product or Service Mentioned: The Room Place Protection Plan.

Reason of review: Warranty issue.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Dec 13, 2016.
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