Not resolved
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money

The service tech response was quick to come out but Guardian Protection is NOT a reliable service.Repair part for an armless leather recliner has been on order since July.

They say it is being shipped from "Overseas" . Does that take 6 months? Better get a new shipping service. Also a Cindy Crawford sofa set that the seat support staples came out.

But that is not covered under the protection plan. Give me a break!!! Guardian says its up to the store and the store says it is Guardians responsibility.

To much back and forth and still no repair.Not a good place to buy furniture.

This reviewer shared experience about warranty issue and wants this business to offer any options to resolve the issue as the author lost $800. The author is overall dissatisfied with The Room Place. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about The Room Place.

Check out the best and the worst companies in Furniture and Decor category for more informed decision or compare The Room Place to other companies on our site.

Had an Experience with The Room Place?

Write a review


Terms of Service
Post Comment

You May Also Like

The Room Place - Platinum Fabric Sofa Review The Room Place "I purchased a sectional I believe in march 2016. Something in the back of the sofa broke within months, they sent out a repair man he fixed it. But that..." Read more The Room Place - Dresser Review from Chicago, Illinois The Room Place "Had them replace the dresser 2 times the middle jewelry box dont open or close correctly. I had a scheduled delivery on 3/15/16 they cancelled my delivery without notice uts..." Read more The Room Place - They sold me junk!!!! The Room Place "We purchased our sectional in November! We should have known from the beginning there would be problems after 4 different delivery dates were changed. After $4000 and 18 months of..." Read more The Room Place - Lied about Warranty The Room Place "In September of 2010, we bought $3000 worth of furniture. A bedroom Dresser/Mirror, A matching Chest and a sectional and coctail ottomen. We purchased the exteneded warranty for all items..." Read more Tbdress - Don't Buy from TB Dress!! Tbdress "I made the terrible mistake of purchasing two dresses for my daughter's wedding from TB Dress. When they arrived one had a broken zipper, the other did not fit correctly..." Read more Usaa - Unbelievable Usaa "Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front..." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more Toyota Financial - They have messed up my credit by over 100 points that will cost me $1000's over my lifetime Toyota Financial "A 30 year military veteran and 12 year Toyota owner, I planned to purchase another when my current Toyota needed replacement. I can tell you that will not happen! I..." Read more