Purchased A Five piece set from the Room Place on 4/24/2012.In September I noticed that the seams were coming loose on the ottoman and the chaise portions, but not on the couch portion.

Filed a claim through the appropriate channels and after two months the two defective (their words at the time) pieces were replaced. A month later, Mid-November, I noticed that once again the seams were starting to come loose and show through. I called to file a claim right after the Thanksgiving holiday and a service technician came out on Dec. 19 to look at it.

After looking at it for all of 30 seconds and snapping a few photos with his phone (blocking the light) he was finished. Same problem only this time he deemed normal wear and tear but he will submit my claim anyway. January 14 and I still haven't heard from them (previously they got back to me promptly, but due to the holiday I gave them some time to get back to me) so I gave them a call to find that my claim is closed (no one called me) and that it is in fact classified as "Normal wear and tear". I've explained to them that this was replaced in the past and that the issue is with the part of the couch that has less than 2 months of use, while the part with 9 months of use looks fine.

In fact the new chaise looks worse after 2 months than the last one did after 6 months. I would have been better off with the old chaise.

It clearly states in the warranty paperwork "Seam stitching that has come loose on upholstered furniture" and that is exactly what this is. But they fail to honor it in any way.

As it stands I have a couch where part of it looks pin-stripped but not all of it.

Review #376200 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $1500
Preferred solution Not specified

Had an Experience with The Room Place?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Do Not Waste Your Time With Closet Factory And You Will Find Out Why? Closet Factory "It started off on a good note whereby I spoke with Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@ClosetFactory.com) (Office Phone: 310-516-7500 x240 & Cellular Phone: 310-404-8225)..." Read more Etsy - Did not got what I played for Etsy "I purchase a hookah stand including tools but I did not get any of the screws. Product was fast made in a rush that some of my products are damaged..." Read more The Room Place Mattress Review The Room Place "...The junkiest mattress I've ever seen!!!!This is not the one I was shown when I purchased..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Tnt Express - TNT is awful Tnt Express "TNT Express is the worst international shipper I've experienced. Their customs fees are exorbitant, and added charges (handling, residence delivery) came to 2 1/2 times the amount recently paid for..." Read more Freedompop - Unauthorized charges Freedompop "I signed up for the free trial. The fine print clearly said I would be charged 8.99 a month if I did not cancel the trial. I was later charged..." Read more Steinhafels Wharehouse Steinhafels "We bought a dining room table. When the dining room table was delivered the delivery team could not have been more rushed to get me to sign off and let..." Read more Fire Fly Hoverboard - Totally Ripped Off Son Has No Christmas Present Fire Fly Hoverboard "Here is my story, I had purchased a Lamborghini 8 Houverboard from firefly, for a Christmas present for my son, after using it for only 10 days it started beeping..." Read more