State: Illinois City: Chicago Clear all filters (32 of 167 reviews match)
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The service is terrible. I won't be doing business with this company again! I have had a sectional that had needed cushion since March. Ive spoken to an array of customer agents and finally, Im scheduled for an exchange. However, March til June and I received no credit...
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1.2
Product
I liked
  • Idea of giving this gift to my son
I didn't like
  • Delivery service
  • Sales person mis represented the warranty
#870335
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FIRST - I bought a sectional that starting showing wear (color fading & threads coming undone) in the first couple months. SECOND - The Sales People are sketchy & misleading (anything for a sale right?!) I was lied to about my payments & payment plan!! Then when I...
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1.0
Product
I didn't like
  • Check my account you will see notes
  • False advertise and warranty
#859234
Reply to reviews
The Room Place Recliner Review from Chicago, Illinois
The Room Place Recliner Review from Chicago, Illinois
The Room Place Recliner Review from Chicago, Illinois
My parents bought an expensive sectional sofa with power recliners and were told it was leather wherever your body touches. It has done nothing but peel and crack and looks awful so they don't even sit in the main living room it is in. It's a shame because my dad is...
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Anonymous
Anonymous

Samething happened to my furniture. Been calling and got no response. Im going to drive up there to the store and see what happens.

The Room Place Recliner Review

The Room Place
#883887
1.8
Hi I had the same thing happen to my $3000 sectional that I purchased from them. My recliner is now peeling and I only had it for three years. I am very disappointed by this. Please someone help us!!
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Dresser Review

The Room Place
#642642
1.0
Made a purchase to only find out once the delivery men left I had to put the handles on my chest and dresser(purchased a bedroom set) then one was missing didn't get handle until a month later. They furniture is not as good as it looks will be going to Ashley furniture in future.
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The quality of furniture has lessened. My sofa pillows flattened some after 2 months of having the furniture. The dresser that I have the secret drawer doesn't stay closed anymore. Bad part is customer service sends out these reps that have to take pictures and...
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I bought a couch and chair, it had a tare on it & a RIP, I could get anything off the store manger would not come out and even talk to me. I was given a price by the sales clerk, then when the floor manger came over the price went up, I'll never shop with them again,...
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The Room Place - Review about Dresser from Chicago, Illinois
Had them replace the dresser 2 times the middle jewelry box dont open or close correctly. I had a scheduled delivery on 3/15/16 they cancelled my delivery without notice uts the 3rd time i took off work for this company. I will never shop with this company again EVER!
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1.0
#810401
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Failed to deliver furniture when promised. Called the MORNING OF delivery to tell me that my furniture was "out of stock". Needless to say, it was "out of stock" when I purchased it and had waited over a month for delivery. Customer service provided no answers as to...
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1.2
I didn't like
  • Had no solution to the issue
#652974
Reply to reviews
I purchased a bedroom set fromThe Room Place, in less than two years the slats holding mattress broke. I explained what had happened to a store manager, the first thing she asked was had I purchased the five year warranty. I explained that I hadn't been offered a...
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I purchased a bedroom set at The Room Place/Harlem furniture on 4/15/2012 with a representative by the name of Alex Orozco. I wasn't in there to purchase furniture, I was just looking around. This representative told me that they were having a special sale, where...
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Anonymous
Anonymous

Whatever happened with this? Same thing happened to me but their office is closed so I have to wait til the morning. I just noticed a charge of $550 when I remember being told...

I had a HORRIBLE experience with a bedroom set i ordered online. I wanted a refund because it DID not look how it looked in the picture. They would not allow me to get a refund because it was purchased online which was the FIRST time i'm hearing nonsense like that,...
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