Midlothian, Illinois
Not resolved

In September of 2010, we bought $3000 worth of furniture. A bedroom Dresser/Mirror, A matching Chest and a sectional and coctail ottomen. We purchased the exteneded warranty for all items

With in the first 30 days, a cushion on the sofa had its threads tearing out. I called, the room place, they came out, looked then replaced. about 6 months later, the back of the sofa started tearing, where my husband rests his heavy arm. I called the Room Place, they came out, then replaced. Both times, I was under the impression, this was done under my extended warranty. In on October 1, 2011, I had to have emergency major surgery, and my husband was out of town for work. When I came home from the hospital on 10/11, I found the back of my couch ripped and the back cushion torn down the center. Now, I called the Room place who sent out a tech, who took pics and that was it. two weeks later I called to see what was happening, I was told that I had to go through the waranty company Guardian; something I knew nothing about. The room place gave me the information for Guardian and I phoned and was told they would not cover the claim as it was a manufactuer issue. The sales man never gave me any information on the warranty, such as exclussions, limitations or even a stinking name of the company. Now, I have been fighing with the room place and the Guardian, becasue 1, I was not given any information at the time of purchase other than the extended warranty covered everything, by the sales man; and 2 because at the time I made the initial call, I was still under the influence of heavy medication and anesthesia affects. i was essentially temporarily disabled, but knew I had to notify who every of the damage.

Turns out that during my time in the hospital, my 19 year old son was staying at my house taking care of my dogs and when my 80 pound lab seen a stranger in the yard, he jumped up into the window, on the back of the couch, and his nail tore the back, and when my son pulled him from the window, the dogs claw ripped the entire back of the sofa and down to the cushion. My son did not tell me while I was in the hospital so not to upset me and he was not at my house when I came home.

Now I am stuck with a ripped up $1800 sectional, out the money I paid for the extended warranty and punished for having been disabled. you would think that the room place would at least step up and replace the furniture since their salesman failed to give ne any information on the limitaions and exclussions of the warranty. So basically, their sales people lie and manipulate you into buying bs warranties and then they *** by not giving you all the information.

Review about: Sofa Sectional.

Review #274954 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with The Room Place?

Write a review


Comment as anonymous or
Terms of Service
Post Comment


Wellsville, Utah, United States #377209

Hi Jacqueline,

It was a pleasure speaking with you earlier Tuesday. This is Jasmine, VP of Customer Loyalty at the RoomPlace and I wanted to personally apologize once again if The RoomPlace did not meet your expectations. Please know that we truly value and appreciate your business and are grateful for the feedback provided.

At time of purchase, the store provides a sales receipt, which lists items and extended warranty purchases (if any) along with the Certificate of coverage and exclusions. I will put a copy in the mail to you pertaining to your specific purchase.

I have reviewed the transaction history of your specific account and spoke to our representatives regarding the steps taken to satisfy your concerns. It is our intention to stand behind the merchandise we sell and rectify any problem regarding defective merchandise through a variety of measures in hopes that this will earn your loyalty.

As indicated in your post, we have on 2 separate occasions acted in good faith and replaced the items in question during the last 13 months (regardless of cause) which I believe validates our commitment to you as our Customer.

Occasionally despite the best intentions of our team and our Customers willingness to proceed in good faith we find ourselves unable to satisfy the request. In those rare cases, we will look for additional option in favorably resolving the concerns. Although we are unable to deliver you new merchandise to...

I look forward to working with you in the future and trust that our offer of assistance will be satisfactory.

Respectfully yours,


Show more

Stop reposting. There is no need for it and it gets you nowhere.

You May Also Like

IKEA'S PLASTIC CUTTING BOARDS ADDS PLASTIC PEELINGS TO YOUR FOOD Ikea "They have these plastic cutting boards that they advertise to be bendable, so that you can bend it and easily pour your chopped, juliened, whatever-ed food into the bowl. Well,..." Read more Levin Furniture - Leather scratches too easily and arm is falling off recliner Levin Furniture "Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with..." Read more The Room Place Recliner Review from Chicago, Illinois The Room Place "My parents bought an expensive sectional sofa with power recliners and were told it was leather wherever your body touches. It has done nothing but peel and crack and looks..." Read more The Room Place Mattress Review The Room Place "...The junkiest mattress I've ever seen!!!!This is not the one I was shown when I purchased..." Read more Enterprise Rent A Car - Your Paso Robles office is nethical and lacks professionalism and is rightly being accused of bullying Enterprise Rent A Car "Students agree! Enterprise is unethical and lacks professionalism and is rightly being accused of bullying, lack of ethics and discrimination! They lied and bullied a Latino student, who was a..." Read more Color By Pascale - Delivery NOT delivered! Color By Pascale "I placed an order for 3 lipsticks. Just got an email telling me the order was delivered. I looked everywhere on my property where the package could've been left, and..." Read more Roca Labs, NOT the #1 weight loss plan, not even close Roca Labs "Roca Labs and Gastric Bypass Alternative or Gastric Bypass NO surgery as they tout themselves make some pretty outrageous claims that consumers should be very wary of. The owner of..." Read more Window World - Project not finished Window World "May 19th, I had 19 windows replaced. One was damaged and they broke my trim so they didn't finish the front window. Today, June 21st, it still isn't finished. I..." Read more