The Room Place
The Room Place Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Room Place has 1.7 star rating based on 103 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Furniture, Gentlemen that sold me sofa, What i got at 1st.
Cons: Customer service, Had no solution to the issue, False advertise and warranty.Recent recommendations regarding this business are as follows: "Purchase from La-Z-Boy. They come out within two weeks, and repair my husband’s recliner. And sofa recliner in our den.", "do not believe website", "That’s very unprofessional because he felt because my daughter was thinking about getting & outfit too he saying he was next in line for sales well Mr.P I should’ve heard any of that conversation", "Don’t go to Kevin", "Run, run far away from this place!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Room Place has 1.7 star rating based on 103 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Furniture, Gentlemen that sold me sofa, What i got at 1st.
Cons: Customer service, Had no solution to the issue, False advertise and warranty.Recent recommendations regarding this business are as follows: "Purchase from La-Z-Boy. They come out within two weeks, and repair my husband’s recliner. And sofa recliner in our den.", "do not believe website", "That’s very unprofessional because he felt because my daughter was thinking about getting & outfit too he saying he was next in line for sales well Mr.P I should’ve heard any of that conversation", "Don’t go to Kevin", "Run, run far away from this place!".
Most users ask The Room Place for the refund as a solution to their issues.
Consumers are not pleased with Location and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Paid extra for warranty, but refused to repair.
I Purchased a sofa Nov 2021. I paid extra for the warranty.
a 1 inch seam began to come apart, in one section.
Also a support, on the right side, became soft.
After a month, they finally sent a representative to review the issues with the sofa.
The room place refused to repair the seam (they stated I could have taken a knife to my sofa and cut the seams, (how ridiculous ,why would I destroy my own sofa?).
(later, they sent an email regarding the weak support on the right side, they refused to fixed that, I am unsure why) in the end they repaired nothing, and I will never buy from them again. (I feel that the warranty and the product, were a waste of my money.).
User's recommendation: Purchase from La-Z-Boy. They come out within two weeks, and repair my husband’s recliner. And sofa recliner in our den.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWebsite problem
Preferred solution: Deliver product or service ordered
User's recommendation: do not believe website
Terrible
User's recommendation: That’s very unprofessional because he felt because my daughter was thinking about getting & outfit too he saying he was next in line for sales well Mr.P I should’ve heard any of that conversation
Kevin is liar felony buy *** from him
User's recommendation: Don’t go to Kevin
Havent received my order
Preferred solution: Price reduction
Horrible Service
- Customer service
- Horrible management
- Delivery service
Preferred solution: Full refund
User's recommendation: Run, run far away from this place!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisAweful Service
Preferred solution: Full refund
User's recommendation: Run for your life
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Treatment Plainfield IN
- Location
- Horrible management
Preferred solution: Let the company propose a solution
User's recommendation: Avoid the Plainfield Indiana Location
Changing Delivery date every 7 days with unknown delay
- Had no solution to the issue
Preferred solution: Price reduction
User's recommendation: The WORST, Stay away from this!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund & Customer Service
- False advertising
- Not reliable
- No follow up
Preferred solution: Full refund
User's recommendation: Shop somewhere else. There's NO follow through with customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service
We made an online purchase of two (2) bedroom suites as Christmas gifts for my teenage sons. Within minutes of purchasing, the confirmation email was received with all of the details outlined.
As a delivery date, the invoice stated, "As Soon As Possible". After a month, we called to verify the status of the delivery. The customer service agent replied with, "That is no longer available. Would you like to reselect on something else that would be in stock maybe?" (exact quote copied & pasted).
I read that as, "Would I like to try again?
Maybe it will work this time." When I asked why I wasn't informed earlier, why there was no courtesy call, no follow-up contact made and / or no warning whatsoever of our furniture not actually being available, the reply was, "yeah, sorry about that." Apparently, they operate from a reactive standpoint instead of proactive. Probably because concern for the customer isn't a top priority.
Preferred solution: Let the company propose a solution
User's recommendation: Change the name to The WrongPlace
Issue with delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint that's been on going since 2012
- Too many to name
- Had no solution to the issue
- Customer service
Preferred solution: Let the company propose a solution
Adding to my review I called downersgrove spoke with Betty she’s supposed to get back to me that was on Tuesday no reply yet and I intend to call every store
- Furniture
- What i got at 1st
- Once they sell it they wash their hands with you
- Protection plan
- Too many to list
- False advertise and warranty
Preferred solution: Price reduction , my full refund due from not using the warranty and for this Hispanic man to be fired for his arrogy
User's recommendation: Buy somewhere else or read all fine print and ask a ton of questions
Delivery of Furnitue on time!!!
- Had no solution to the issue
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service
- Furniture
- Had no solution to the issue
Preferred solution: Apology
About
The Room Place is one of Chicago land's leading retailers. The company was started as a single store in the Windy City in 1912. The Room Place showrooms feature completely furnished, coordinated rooms created by the company's team of experienced designers. At The Room Place, customers can shop for living room, bedroom, formal and casual dining furniture, as well as items for kids' rooms, home office, mattresses and bedding sets, lightning, area rugs, wall units and the like. The company operates 25 store locations in the Chicago area. Because The RoomPlace has an extensive network of stores, the ordered merchandise is delivered fast - within a few days in most cases.
The Room Place is ranked 506 out of 2270 in Furniture and Decor category
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