Latest review first
The Room Place - Furnture delivery delay - uninterested sales person
We ordered furniture on Jan 1st and were told that it would be delivered by the 20th. We just received a call from the salesman that the shipments haven't been received for the last two weeks and that furniture wouldn't be available for delivery until Feb 6th. He offered nothing other than basically you can take it or leave it. He didn't offer an apology or even to waive the delivery fee for the inconvenience. We spent over $1,400 and are still without furniture. I can't believe it. I am truly discussed that I am being treat like it doesn't matter and no one cares. What happened to customer service? Does my business not matter? I guess not.
It has been 4 months since we ordered our couch that came with a free matching recliner. We chose to wait about 3 weeks for our delivery to come all together, they had said parts were out of stock. 3 weeks later we only get the couch and not the recliner or rug, we...Read more
The deliver service that you use is horrible.. Just throw away the ENTIRE deliver service department. My order was scheduled to be delivered on a Tuesday between 9-1:30 pm at 1:20 pm I received a call stating that somehow my furniture was damaged by the driver and that...Read more
August 1, 2018 To whom it may concern, I need to make your company aware of the lack of customer service that you provide. I purchased a full-size room-saver bedframe in white from your Arlington Heights location. The first delivery date available was July 21, 2018, I...Read more
I didn't like
- Did not hold true to promises
- Check my account you will see notes
Ordered at the store. was told bedroom frame was unavailable, but would have it in 2 weeks. I was ok with that. day before delivery I get a call saying I can't get it for at least a month. left messages for a manager 3 times, sat on hold for 30 minutes another time. no...Read more
About 4 years ago I purchased a leather/fabric mixture power reclining love seat. Shortly afterward, since we were happy with what we had purchased, we went back to the store and purchased additional furniture for our living room. After a little over a year, the finish...Read more
A predatory company awaiting to take advantage of Chicagoans by lying and selling them low low-quality furniture. WOW, this company needs to be sued along with their partners in crime Guardian. First, both these companies are unethical and, in my opinion, UN-American....Read more
The Room Place - Glass dining room table w/6 chairs
Purchased glass dining table w/stainless steel legs that fell off and 6 leather chairs that peeled all over the carpet. The product warranty was purchased but was not honored. I can't even get anyone to recycle. Room Place in Dupage County sucks. I purchased the top of the line living room set over 25 years ago is like new. Cook County room place is so much different. I will never purchased anything else from them ever again.
The Room Place in Indianapolis, Indiana - Amazing great sales associate name Shawn he helped us
Shawn was very good he helped us find exactly what we wanted we were at the castleton store that place was full of people and we still got in and out 5 star service
I bought the reclining sofa and its protection plan (by Guardian) in November 2017. The right side of the reclining back of the sofa was broken in 3 month. I called the store for repair but was told it was not covered by the manufacturers warranty. I called the...Read more
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