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Bought a dresser, then a month later the wood shrank and warped, then the drawers starting falling through. Called the Room room they sent a tech out who said they would refund or replace.

A week later they call us and said the tech wrote a report that said it was customer damage. What a scam.....

Will never shop at that store again. Fraudulent warranties, poor excuse for furniture. Later I bought a new dresser at home goods for the same price and the quality was worlds apart.

Beware of the room store.

They have no quality control and knowingly sale inferior products.

Monetary Loss: $350.

Location: Alexandria, Virginia

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Guest

I agree that the Room Store is fraudulent! My mother purchased a mattress from there...

the first one was broken, they sent a tech. who said it wasn't, she call again and the sent another tech. who agreed; they sent another mattress that smells LIKE MILDEW and gives her headaches every time she sleeps on it...

not only that but now she has had to resort to sleeping in a chair instead of the NEW mattress that she purchased. I've sent a message via the Room Stores web page and also to Terri referenced above...my next step is the Better Business Bureau and the Federal Trade Commission.

Guest

My name is Terri Jobe and I am the Director of Customer Loyalty for RoomStore. Please contact me so I can resolve the issue you are having with your dresser. tjobe@***.com

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