The Room Place Chicago, IllinoisComplaints and Reviews

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1.7 Based on 54 reviews
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  • Customers like
    • Gentlemen that sold me sofa 3
    • What i got at 1st 2
    • Style of bed i received 1
  • Customers don't like
    • Customer service 9
    • False advertise and warranty 6
    • Had no solution to the issue 6
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Hi I had the same thing happen to my $3000 sectional that I purchased from them. My recliner is now peeling and I only had it for three years. I am very disappointed by this. Please someone help us!!

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The service is terrible. I won't be doing business with this company again! I have had a sectional that had needed cushion since March. Ive spoken to an array of customer agents and finally, Im scheduled for an exchange. However, March til June and I received no credit for holding a piece of furniture that was an eyesore to my living area! Not so much as an apology. I will recommend that my friends shop elsewhere. Read more

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FIRST - I bought a sectional that starting showing wear (color fading & threads coming undone) in the first couple months. SECOND - The Sales People are sketchy & misleading (anything for a sale right?!) I was lied to about my payments & payment plan!! Then when I contact customer service, they're unable to assist me!! They want to only credit me 1/2 when I shouldn't have to pay anything, since I was completely misled by the sales rep. I... Read more

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The Room Place Recliner Review from Chicago, Illinois
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My parents bought an expensive sectional sofa with power recliners and were told it was leather wherever your body touches. It has done nothing but peel and crack and looks awful so they don't even sit in the main living room it is in. It's a shame because my dad is disabled and it's comfortable for him but they can't stand looking at it. I have tried calling The Room Place since I saw the NBC report however no phones are working, and they just... Read more

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The quality of furniture has lessened. My sofa pillows flattened some after 2 months of having the furniture. The dresser that I have the secret drawer doesn't stay closed anymore. Bad part is customer service sends out these reps that have to take pictures and determine the needs then get back to you. It a tedious process and clearly the insurance warranty isn't really worth it because it doesn't really cover anything necessary. Every time... Read more

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I bought a couch and chair, it had a tare on it & a RIP, I could get anything off the store manger would not come out and even talk to me. I was given a price by the sales clerk, then when the floor manger came over the price went up, I'll never shop with them again, needless to say. I cancelled my purchase. I had bought a living room set before, they MADE me buy a warranty. Not Happy with The Room place !!! I asked why did I have to buy... Read more

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Had them replace the dresser 2 times the middle jewelry box dont open or close correctly. I had a scheduled delivery on 3/15/16 they cancelled my delivery without notice uts the 3rd time i took off work for this company. I will never shop with this company again EVER! Read more

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Failed to deliver furniture when promised. Called the MORNING OF delivery to tell me that my furniture was "out of stock". Needless to say, it was "out of stock" when I purchased it and had waited over a month for delivery. Customer service provided no answers as to why they waited until that morning to tell me this, provided no solutions in getting me my furniture to me quicker than the additional two weeks I had to wait considering I had... Read more

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Made a purchase to only find out once the delivery men left I had to put the handles on my chest and dresser(purchased a bedroom set) then one was missing didn't get handle until a month later. They furniture is not as good as it looks will be going to Ashley furniture in future.

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I purchased a bedroom set fromThe Room Place, in less than two years the slats holding mattress broke. I explained what had happened to a store manager, the first thing she asked was had I purchased the five year warranty. I explained that I hadn't been offered a warranty. She pulled up my transaction on a computer to see if the sales person had noted in the comment section that I had refused the warranty, they hadn't. I was told by the... Read more

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