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I bought an entire living room set from The Room Place 2 years ago. 6 months after the furniture it began to fall apart.

I called and complained to the manager who reassured me there was NOTHING he can do about it. It has been 2 years and I went into the Lombard, Il. Store off of Rowling Rd and North Ave. and spoke to a manager and brought in pictures of the holes in between the cushions where the couch is broken and you can see the FLOOR, as well as a recording of the horrible noises the couch makes when you attempt to recline the chairs back.

The manager told me "I am sorry you are not satisfied however I am NOT SORRY since there is nothing I can do about the issue." There was nothing else he said and offered nothing, not even an apology.

After 2 years of having the entire set and 2 grand spent and lost, I am throwing it away to the curb and buying an entirely new living room set from another place.

BUYER BEWARE!!!!!!!!!!!! Do NOT WASTE YOUR HARD EARNED MONEY ON THIS FURNITURE!!!

Monetary Loss: $2.

Location: Cicero, Illinois

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Guest

Hello Sandeem,

My name is Jasmine Sakic and I am the VP of Customer Loyalty at The RoomPlace. I apologize if at any point we did not serve you well, please know that it is certainly our intent to do so at every interaction. Merchandise that is sold รขโ‚ฌล“as isรขโ‚ฌย is not subject to product protection agreements or warranted as per most industry standards. We strive for excellence with every encounter and when we donรขโ‚ฌโ„ขt accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience.

Please email me at jsakic@***.com, I would love the opportunity to speak with you further and see if there is anything I can assist with.

Kind Regards, Jasmine Sakic

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