Product: The Room Place Customer Care Clear all filters (13 of 13 reviews match)
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The Room Place people claim that nothing in their store is covered for more than 1 year, and there is no convincing them otherwise. We pointed them to their website and showed them our paperwork and still they refused to cover the repair. Eventually, the company that...
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1.2
Product
The Room Place Customer Care
I liked
  • Furniture
I didn't like
  • After they have your money you do not exist anymore
  • Did no honor warranty
  • Poor quality of product and really bad customer service
#954194
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Me and my husband had a great experience at The Room Place in Plainfield. We were greeted and the door and given information on how the store was set up so we could easily find what we were looking for. After given some time to look around, we were provided with the...
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5.0
Product
The Room Place Customer Care
I liked
  • Excellent customer service
#930195
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For the last 6 months I have been waiting for someone to come and see my two leather sofas which have some discoloration.I contacted Ahmed Maki  from the Arlington Heights store in Illinois. He offered to help, but that's it. Nothing else happened. He promised  me that...
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1.1
Product
The Room Place Customer Care
#916144
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Bed Bugs in Grandeur mattress. A $1200 mattress. I Called the Merrillville location and spoke with Jason the sales guy. Oh that never happens; he forwarded me to headquarters in Illinois. They said that my mattress was made the day before delivery and they shoot air...
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Anonymous
Anonymous

The roomplace states they have never had bed bugs neither have their delivery service company. i believe the bugs came from them.

Product
The Room Place Customer Care
I didn't like
  • Had no solution to the issu
#909780
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Not Happy with The Room place !!! I asked why did I have to buy a warranty, Because it was over $1000.00 . That didn't make sence to me. Just another way to Rip a customer off!!! The floor manger had such a nasty attiude Doug Lingane, I paid CASH BUT...
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1.0
Product
The Room Place Customer Care
#825912
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I think that this store suffers from chronic customer service issues. I went to this location to pay my bill. The girl working in the business office, Tanesha who came from the Castleton store was the only person working. I knew there would be trouble because I've ha...
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2.3
Product
The Room Place Customer Care
I didn't like
  • Customer service
#649223
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We are regular customers of Room place. The Sales person Ramiz is helpful. However, they have one of the worst General Managers that a customer can see. I bought a bedroom set from them for 1199 and I was told that if the price goes down during the labor day sale, they...
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Anonymous
Anonymous

Wanted to update... The VP Customer loyalty was extremely helpful. Her name is Jasmine. I was happy to finally hear one voice which was reasonable in Room place. I will give t...

1.0
Product
The Room Place Customer Care
#527073
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purchased black leather living room set in 2010 and additional five year warranty that we were guaranteed would cover structural & cosmetic damage by the salesperson. Three years later the couch is barely usable, structurally damaged and is peeling & cracking...
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Product
The Room Place Customer Care
#447241
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The Room Place - RoomPlace Does Not Value My Business
BUYER BEWARE: THE ROOM PLACE DOES NOT VALUE YOUR BUSINESS I visited the Room Place on December 28th, 2012. I was greeted by a very friendly salesperson/assistant manager named "LJ". I told her I was looking for a reclining sofa and she proceeded to show me many...
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Anonymous
Jasmine

Hello Felton, This is Jasmine, Vice President of Customer Loyalty at The RoomPlace. As stated in our previous communication, we are truly sorry for the misunderstanding and a...

Product
The Room Place Customer Care
#374554
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My husband and I purchased a living room from The room place in Lombard,IL a couple of weeks ago and were very disappointed with the room places customer service. We called the store several times and were put on hold for over 20 minutes 3 times. When we were finally...
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Anonymous
Allison

FYI......Emailed Jasmine(Vice President of Customer Loyalty) about 5 days ago to help me with my situation printed above. As of today no reply.

Anonymous
Allison

Purchased my first ever sofa/sleeper for my new condo. The first unit delivered was falling part within 2 months. The replacement unit was falling apart within the 1 year manu...

Product
The Room Place Customer Care
#231884
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The Room Place Customer Care Review

#980267
I was suppose to receive a call on monday about the time a service rep was coming out . I was told they are coming out to day i made appt. Never got a call, need my mattress replaced. 630-923-2968 what is the problem??
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The Room Place Customer Care Review

#896354
1.0
Details
The worst customer service I have every experienced in my life. Do not buy anything from this company. You will not get your stuff on time. Stay away. . It's an honest advice.
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Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Staff
Value for money
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The Room Place Customer Care Review

#877874
I am a return customer who bought a few items from roomplace and just bought a mattress from them but have no box springs. I've been calling everyday with a promise I'll get a call bk. Nothing! !!!. I will never use them again nor recommend nobody to go through them again.
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