Product: The Room Place Customer Care Clear all filters (0 of 14 reviews match)
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I ordered sectional and they told me one piece was on back order for 2weeks and i would be compensated...not! When it came time to deliver my other piece i contacted the day before to say it would be another 3weeks... what! Talk to the Manger and she promised to fix...
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1.2
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The Room Place Customer Care
#1190146
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The Room Place Customer Care Review

I was suppose to receive a call on monday about the time a service rep was coming out . I was told they are coming out to day i made appt. Never got a call, need my mattress replaced. 630-923-2968 what is the problem??
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The Room Place Customer Care
#980267
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The Room Place people claim that nothing in their store is covered for more than 1 year, and there is no convincing them otherwise. We pointed them to their website and showed them our paperwork and still they refused to cover the repair. Eventually, the company that...
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1.2
Product
The Room Place Customer Care
I liked
  • Furniture
I didn't like
  • Did no honor warranty
  • After they have your money you do not exist anymore
  • Poor quality of product and really bad customer service
#954194
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Me and my husband had a great experience at The Room Place in Plainfield. We were greeted and the door and given information on how the store was set up so we could easily find what we were looking for. After given some time to look around, we were provided with the...
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5.0
Product
The Room Place Customer Care
I liked
  • Excellent customer service
#930195
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For the last 6 months I have been waiting for someone to come and see my two leather sofas which have some discoloration.I contacted Ahmed Maki  from the Arlington Heights store in Illinois. He offered to help, but that's it. Nothing else happened. He promised  me that...
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1.1
Product
The Room Place Customer Care
#916144
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Bed Bugs in Grandeur mattress. A $1200 mattress. I Called the Merrillville location and spoke with Jason the sales guy. Oh that never happens; he forwarded me to headquarters in Illinois. They said that my mattress was made the day before delivery and they shoot air...
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Anonymous
Anonymous

The roomplace states they have never had bed bugs neither have their delivery service company. i believe the bugs came from them.

Product
The Room Place Customer Care
I didn't like
  • Had no solution to the issu
#909780
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The Room Place Customer Care Review

The worst customer service I have every experienced in my life. Do not buy anything from this company. You will not get your stuff on time. Stay away. . It's an honest advice.
1.0
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Staff
Value for money
Website
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The Room Place Customer Care
#896354
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The Room Place Customer Care Review

I am a return customer who bought a few items from roomplace and just bought a mattress from them but have no box springs. I've been calling everyday with a promise I'll get a call bk. Nothing! !!!. I will never use them again nor recommend nobody to go through them again.
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The Room Place Customer Care
#877874
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Not Happy with The Room place !!! I asked why did I have to buy a warranty, Because it was over $1000.00 . That didn't make sence to me. Just another way to Rip a customer off!!! The floor manger had such a nasty attiude Doug Lingane, I paid CASH BUT...
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1.0
Product
The Room Place Customer Care
#825912
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I think that this store suffers from chronic customer service issues. I went to this location to pay my bill. The girl working in the business office, Tanesha who came from the Castleton store was the only person working. I knew there would be trouble because I've ha...
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2.3
Product
The Room Place Customer Care
I didn't like
  • Customer service
#649223
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