Product: The Room Place Delivery Service Clear all filters (0 of 13 reviews match)
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Ordered at the store. was told bedroom frame was unavailable, but would have it in 2 weeks. I was ok with that. day before delivery I get a call saying I can't get it for at least a month. left messages for a manager 3 times, sat on hold for 30 minutes another time. no...
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The Room Place Delivery Service
#1307764
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The room place failed me again

(First complaint)The first i ordered the delivery guys stripped the screws on my daughter's day bed which caused it to buckle yet after complaint after complaint they have yet to rectify the matter so my daughter is sleeping on a matters. Pics below
1.6
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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The Room Place Delivery Service
#1190144
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Will never purchase anything else from this store I order a dining chair and table from this store only to wait 2 months for it when it finally arrives there's a piece missing from the table so back to the store it goes this sucks because I decorated my kitchen just...
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1.0
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The Room Place Delivery Service
#945556
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They brought furniture in and left it on the front of the door. So the door could not close and it was 20 degrees outside. 6. They started putting the table together and just left my front door wide open because there was my whole bed set sitting in front of my open...
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Anonymous
Anonymous

The RoomPlace contacted the Delivery Company and they did make a settlement with me. But it took 9 months and one review at the BBB.org to really light the fire under their bu...

Sandwich, Illinois
Product
The Room Place Delivery Service
#905373
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I bought bedroom set from room place for two rooms and they changed delivery date on me 3 times, after that I got pissed at customer service rep and asked to talk to manager, was put on hold for over and hour. They were too quick to take out 2500 dollars from my...
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The Room Place Delivery Service
#899964
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If anyone has option to buy from different store just do it!!!! First I purchased bedroom set with delivery for saturday, but suddenly i was told they don't have availability for Saturday so i had to reschedule for the saturday after that. When it was delivered part of...
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2.8
Product
The Room Place Delivery Service
#801755
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I am supposed to receive my furniture later than what it normally takes to receive it and a day before the delivery date, they called me to let me know that it will take two more days than what I have already waited and they still want me to pay their delivery fees...
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Product
The Room Place Delivery Service
I didn't like
  • Had no solution to the issue
#630977
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Something you have to know about the room place, before you step foot in the door, is that their return policy is simple. "NO RETURNS"I purchased a Simmons mattress, king size. During the process we couldn't decide between 2. Once was firm, the other more plush.The...
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Anonymous
mj***le

Totally agree. I bought a "power" recliner that broke within the first week. Mind you my husband and I both work, so this chair was used maybe 2 hours a day. NOW, I have to **...

Product
The Room Place Delivery Service
#411885
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We ordered a couch online with a Thursday delivery date. They called to tell us it was now Friday, which was not the date we could be home for but changed our schedules so we could be home Friday. They called back an hour later saying Thursday delivery date is back on...
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Anonymous
Jasmine

Hello Comalley, I am reposting this response as it seems to either not saved or it was deleted and I wanted to ensure it reached you as I really would love to speak with you....

Anonymous
Jasmine

Hello Comalley, My name is Jasmine Sakic, Vice President of Customer Loyalty at The RoomPlace. I am truly sorry to read about your experience, please accept my personal apo...

Product
The Room Place Delivery Service
#340891
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My experience with the Room Place has been a complete disaster from the start. I purchased a dinette at the Elston Avenue store in Chicago on November 19th. I was promised that my dinette would be delivered in 6 days so I would have it in time for Thanksgiving. The day...
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Product
The Room Place Delivery Service
#286662
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