Product: The Room Place Protection Plan Clear all filters (0 of 10 reviews match)
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Over the last 10 years I have bought furniture from The Room Place for every room in my house and I have NEVER had a purchase that has gone smoothly or without difficulties, misinformation or just plain lied to. I am so done this time. NO REALLY I'M DONE!!!! I bought...
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Anonymous
William

Extended warranties are not necessary for furniture.Under very few circumstances are they even marginally honored and I've never even heard rumors of a refund.

1.8
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The Room Place Protection Plan
#1144023
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Simone the customer service girl refused to give me the cooperate number and also told me I could not speak to a manager because he was doing inventory. The Room Place is a scam to get money and not have to honor warranties. I will never buy from here again and will...
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The Room Place Protection Plan
#1049175
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So we bought a sectional with the extended coverage. The store manager said buying that extended coverage will cover anything that could go wrong with your sectional, just excludes anything done intentionally. We called that phone number and had one of their...
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1.4
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The Room Place Protection Plan
#1041639
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The Room Place Protection Plan Review

I Bought a warranty on my 5000 dollar sofa and loves eat and the motor broke on my sofa, this was back in October 2016. I am still waiting for the replacement and every time I call they give me a different date. I am livid with them and they could care less.
2.0
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Delivery Service
Price Affordability
Reliability
Staff
Style and Design
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Website
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The Room Place Protection Plan
#1016341
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Don't listen to what they tell you inside the store.These are dishonest people. I Paid more than 300 dollars for a useless warranty. When a problem happened, they refused to fix a cut in the sofa because of a line written on the back of the warranty agreement. But...
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1.0
Product
The Room Place Protection Plan
I didn't like
  • Customer service
  • Liars and dishonest
#1005129
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The service tech response was quick to come out but Guardian Protection is NOT a reliable service.Repair part for an armless leather recliner has been on order since July. They say it is being shipped from "Overseas" . Does that take 6 months? Better get a new shipping...
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1.5
Product
The Room Place Protection Plan
#972445
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The roomplace does not stand by their product. I have given the run around about my broken bed. I was told to contact the manufacturer and was given a number to a retail store. I was also told to email corporate and was given an email address that does not work. The...
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Anonymous
Diana

What is the email address they gave you? My couch is peeling and I've only owned the furniture for 2 years. I went in to the actual store and they gave me a sheet of paper w...

1.6
Product
The Room Place Protection Plan
#964593
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Even if this was a glitch in the phone lines, he had my number -- he could've called back. It was only when I called headquarters @ 630-783-8000 did we get a polite, but unsatisfactory, answer. We cannot stress enough to not buy furniture at The Room Place. Ask...
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2.4
Product
The Room Place Protection Plan
I didn't like
  • Had no solution to the issu
#905928
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The Room Place Protection Plan Review

When i purchased my furniture, i was told that if i did not use my service plan in one year then i will be returned my protection plan fee. Well its been almost two years and i havent received my money back as of todays date 5-28-2016. Please retuirn my $219.98 as soon as possible.
5.0
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Advertised vs Delivered
Customer service
Delivery Service
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Warranty
Product
The Room Place Protection Plan
#856011
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Bought a (fake) leather (ecoleather) sofa 10/24/09 at the 2575 N Elston store. Got an extra 5 year "leather protection" for 95 dollars. The salesman told us that any problems with the leather will be taken care by the protection agreement. Pretty soon the leather skin...
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Anonymous
Jasmine

Dear Anonymous, My name is Jasmine and I am the VP of Customer Loyalty. I am sorry to learn of your concern and would like to speak with you but am unable to locate your or...

Product
The Room Place Protection Plan
#341829
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