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1.7

We purchased our sectional in November! We should have known from the beginning there would be problems after 4 different delivery dates were changed.

After $4000 and 18 months of owning this "quality" furniture, the springs are broken, making the seat sag, and springs are also poking through the back rest, cutting anyone that is lucky enough to slide their hand accidentally between the cushions. The couch cushion has a about a three foot tear, also due to the springs sticking out. Imagine how sharp these springs are if they can do this to leather! We had to put Gorilla tape over them to try to keep from getting cut and it tore right through it!

We purchased the extended warranty that the salesman told us covered EVERYTHING! Big mistake! HUGE! Not only was that a lie, but the extended warranty is outsourced to some other group of clowns.

After waiting over a month after my complaint, it took the 2 clowns they sent over 20 minutes just to flip the couch upside down just to look at it. They tore off part of the backing, looked at it for four seconds, restapled it and said someone would call me in 7-10 days. After 2 weeks of not hearing anything, I called them, and they apologized that the two clowns were suppose to leave a card with their number and I was supposed to call them. Obviously, since it took them 20 minutes to flip a couch, they "forgot" to give me the card.

Really? They had one job...hand the customer a card! They didn't ask me to sign anything either. After an extended period of time, the woman I am talking to tells me that it is not covered because it is normal wear and tear.

How are springs sticking out of a couch and broken in the seat of a $4000 couch normal wear and tear? The couch is only 18 months old!!!! Am I silly to believe that it should have lasted longer than 18 months? By the Roomplace saying that it is "normal wear and tear" is them admitting to me that the couch was of terrible quality and it was made to last 18 months.

We have couches that are over 20 years old in better condition. Again, it has only been 18 months! This truly is a buyer beware! The salesman lied about what was covered, (should have read the pages with the minuscule print instead of trusting him).

I feel robbed from these people! After posting on Facebook, within one minute I heard stories of the same nature. This place needs to be shut down before they screw more people out of hard earned money!

Worst quality furniture out there. I would have been better off purchasing from a garage sale or Goodwill...no disrespect to Goodwill, they have better quality!

Reason of review: Bad quality.

Location: 215 S Gary Ave, Bloomingdale, IL 60108, USA

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