bought a family rm set, with leather reclining sofa, also bought 5 yr warrantee, there are no kids and very few visitors since i'm retired and live alone, after less than 2 yrs the leather cracks and splits , went to upholstery store and was told i was the 5th person in 3 days that had same problem , he went so far as to even name where i bought this from and when without me even telling him, this cracking started in a week and acted as though a virus was eating it, then i remembered the $300 warrantee so i called Guardian whom the warrantee was with and after sending pics and describing when this happened was told that too bad it's normal wear and tear and they would not honor contract, why sell a useless warrantee, i will never shop there again , $2100 dollars down the drain, but i will let others know the warrantee and furniture are all bogus , found out also this wasnt rreal leather but a sub vinyl they bought from france
This reviewer shared experience about warranty issue and wants this business to "reupholster the sofa or a new one with same amenities built into it i.e. dual recliner with center entertainment and massage" as the author lost $1300. larrym2015 is overall dissatisfied with The Room Place. The most disappointing about leather reclining sofa at The Room Place was false advertise and warranty Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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